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Alternatives to ServiceNow
Most organisations looking at ServiceNow alternatives are not short of features — they are short of budget and implementation time. Jira Service Management is the natural move if your teams already live in Jira. Freshservice covers the common ITSM ground in weeks rather than quarters. GLPI and iTop are free and self-hosted if you have someone to run them. ServiceNow stays worth it when you genuinely need workflow across the whole enterprise.
Pricing verified 2026-07-28 · we re-check quarterly · how we compare
Best for: Teams already running Jira
Pricing: Free tier for small agent counts, then per-agent pricing. source
Verdict: The default answer for Atlassian shops, and a genuinely capable service desk on its own merits.
Best for: Getting ITSM live in weeks, not quarters
Pricing: Per-agent tiers with a free trial; markedly cheaper than enterprise ITSM suites. source
Verdict: The pragmatic mid-market pick — most of the value with a fraction of the implementation.
Best for: Asset management and service desk, self-hosted
Pricing: Free and open source; paid cloud hosting and support are sold separately. source
Verdict: Hard to beat on cost if you have Linux skills in-house. Budget time, not money.
Best for: A real CMDB without the enterprise contract
Pricing: Open-source community edition, with paid support and hosting available. source
Verdict: The right pick if the CMDB is the point rather than the ticket queue.
We say this on every page. A comparison that never recommends staying put is an advert, not a comparison.
Not directly. Both sell enterprise platforms, but ServiceNow is workflow and service management while Palantir is data integration and analysis. They overlap only at the edges of large digital transformation programmes.
It remains the dominant enterprise ITSM platform and is expanding well beyond IT into wider workflow. The pressure on it is from cheaper tools taking mid-market deals, not from the enterprise product being displaced.
In enterprise ITSM, BMC Helix and Ivanti. In the mid-market, Jira Service Management and Freshservice take most of the displacement. In open source, GLPI and iTop. Which is relevant depends entirely on your size.
Yes. GLPI and iTop are both free and open source, and cover asset management, ticketing and CMDB. The cost moves from licences to the person who runs them.
